We got the reunion books last night. I was so excited and I opened the first one up to take a look and was so disappointed! They pictures were so dark. I almost couldn't see some of the pictures. The text also had a shadow behind the words and just looked awful. The grey we chose as the background was really dark and you almost couldn't see the black writing.
We wrote to Blurb thinking that they wouldn't do anything for us but that we needed to complain. We explained that the book looked way different than the preview and that we were very disappointed. They responded in just a matter of seconds and apologized for the quality and offered to reprint four of them (two of them were ok) and to ship them to us for free. They also offered to email us a shipping sticker so that we could ship the four books back.
We are very sad that we have to wait longer but we are very happy at how quickly they responded and that they are willing to reprint them for us. The two that turned out ok look really great and I'm really excited for you all to get them once the new ones come.
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3 comments:
I am SO excited!!!
Thanks for all the work to get the books for us all.
I'm glad that you shared your concers with Blurb and they are doing the right thing.
Thanks again!
glad to know you got them. good that they will give you new ones. so thankful for all your hard work. looking forward to seeing the results! thanks!
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